Legal and Account Protection
Contact our support team via live chat or email and ask for a data subject access request. We compile a full export of your account information, payment history and communication logs, then deliver it within ten business days as a downloadable file.
Yes. Log into your account, navigate to the wallet or payment settings section, and add or remove payment methods such as Touch 'n Go, GrabPay, Boost dan FPX. Changes take effect immediately and apply to your next deposit or withdrawal.
When you request account closure, we disable access, freeze any balance, and move your data to archival storage. You can request reactivation within thirty days. After that, your account is retained according to local law then permanently deleted.
Withdrawal verification records, including bank statements and transaction receipts, are retained for seven years to meet statutory audit requirements. You can request copies of your own withdrawal records at any time through support.
Your account is encrypted whether you access it on desktop or mobile. We recommend using the duit99 app if available in your region, as it adds an extra layer of device-level security compared to web access.
Contact support immediately via live chat or email. We verify the activity, reset your login credentials, review recent sessions with you, and help secure your account. We also investigate whether your payment details need to be refreshed.
Yes, you can request permanent deletion. Some data may be retained to meet legal obligations (tax records, fraud prevention). Submit a formal deletion request to our legal team, and we outline exactly what can and cannot be removed under local law.
